Terms of service.

v0.2 alpha framework. The binding instrument for any commercial relationship is the reservation contract or API-key issuance email — not this page. This page sets expectations.

1. Acceptance.

By accessing iShard, accepting an API key, executing a reservation, or signing a Private Fleet contract, you agree to these terms (or the more specific binding instrument that supersedes them). If you do not agree, do not use the service.

2. The service.

iShard is GPU inference infrastructure operated by iJarvis LLC. Three tiers as described on the homepage and in pricing.json: Open Shard (per-token), Dedicated Shard (per-hour), Private Fleet (monthly). Service-level commitments per /sla. Security and residency posture per /security.

3. License.

iJarvis grants you a limited, non-exclusive, non-transferable, revocable license to use iShard for inference workloads, subject to these terms and the binding instrument. The license terminates when your reservation, contract, or API key terminates.

4. Customer data.

You retain all rights, title, and interest in your prompts, completions, embeddings, uploaded model checkpoints, and fine-tune data. iJarvis claims no rights in any of the foregoing. iJarvis does not use customer data to train, fine-tune, or improve any model. Data handling per /security and /privacy.

5. Acceptable use.

You agree not to use iShard to:

• Violate any applicable law or regulation.
• Infringe third-party intellectual property or privacy rights.
• Reverse-engineer or extract the iShard control plane, routing logic, or operator-tuned vLLM configurations.
• Resell iShard capacity to third parties without prior written permission.
• Knowingly overcommit capacity beyond what your reservation provides (e.g., running additional unauthorized workloads on a Dedicated Shard outside your reserved window).
• Generate content that exploits or harms minors, or that materially endangers physical safety.

iJarvis may suspend or terminate access for violations after reasonable notice, except in cases of imminent harm where notice is impractical.

6. Pricing and payment.

Prices per pricing.json, reviewed quarterly. Existing reservations honor the rate booked at reservation time for the duration of the reservation. Payment is processed by Stripe; card data never touches iShard infrastructure. Invoices issued monthly for Open Shard usage; Dedicated Shard charged at reservation; Private Fleet billed per the negotiated contract.

Late payment may result in service suspension after reasonable notice. iJarvis is not in the financing business and will not extend material credit beyond invoice terms.

7. Service-level commitments.

SLA terms per /sla. Credit-issuance is the sole remedy for SLA breaches absent a Private Fleet contract that says otherwise. Open Shard has no SLA-backed credit policy by design.

8. Termination.

• Open Shard: either party may terminate at any time. Unused signup credit is non-refundable.
• Dedicated Shard: you may cancel a reservation up to 1 hour before its start window for a full refund. After start, pro-rated refund for unused reserved hours minus a 1-hour minimum-billing floor.
• Private Fleet: per the negotiated contract, with a default 60-day notice for either party.

iJarvis may terminate any tier for material breach of these terms after 30 days' written notice and opportunity to cure, or immediately for violations under §5.

9. Warranties and disclaimers.

iShard is provided "as is" and "as available" with no warranty beyond what is explicitly committed in /sla. iJarvis disclaims all other warranties, express or implied, including merchantability, fitness for a particular purpose, and non-infringement, to the maximum extent permitted by law. iJarvis does not warrant that any model output is accurate, factual, or fit for any particular use.

10. Limitation of liability.

To the maximum extent permitted by law, iJarvis's aggregate liability arising out of or relating to iShard, regardless of theory, is limited to the fees you paid iJarvis for the service in the 90 days preceding the event giving rise to the claim. iJarvis is not liable for indirect, incidental, special, consequential, exemplary, or punitive damages, including lost profits, lost data, or business interruption.

These limits do not apply to (a) iJarvis's indemnification obligations under §11, (b) iJarvis's gross negligence or willful misconduct, or (c) liability that cannot be limited under applicable law.

11. Indemnification.

iJarvis will defend, indemnify, and hold you harmless against any third-party claim that the iShard platform, as provided by iJarvis, infringes that third party's US intellectual property rights. You will defend, indemnify, and hold iJarvis harmless against any third-party claim arising from (a) your content or workload, (b) your end-users' use, or (c) your breach of §5.

12. Governing law.

These terms are governed by the laws of the State of Florida, USA, without regard to conflict-of-laws rules. Disputes will be resolved in the state or federal courts located in Hillsborough County, Florida, or, at the customer's election for claims under $250,000, by binding arbitration administered by JAMS in Tampa under the JAMS Streamlined Arbitration Rules.

13. Changes.

Material changes notified to active customers by email at least 30 days before they take effect. Continued use after the effective date constitutes acceptance. The Last reviewed date at the top of this page is updated on every change.

14. Entire agreement.

These terms, together with the binding instrument applicable to your tier (API-key issuance email or signed reservation contract), /sla, /security, and /privacy, constitute the entire agreement between you and iJarvis regarding iShard. Where the binding instrument and this page conflict, the binding instrument controls.

15. Contact.

iJarvis LLC, Tampa, FL, USA. Email: hello@ijarvis.ai. For legal notices, please use subject iShard legal notice.